Refund Policy

Effective Date: March 11, 2026 Last Updated: May 24, 2026

Overview

This Refund Policy applies to all purchases made through the Compera Labor Intelligence platform. By completing a purchase, you acknowledge and agree to the terms below.

Subscription Plans

Compera subscriptions are billed on a recurring basis (monthly or annually).

Cancellation: You may cancel your subscription at any time through your account settings or by contacting us at support@compera.io. Your cancellation will take effect at the end of your current billing period, and you will continue to have access to all paid features until then.

No Partial Refunds: We do not issue prorated or partial refunds for unused time remaining in a subscription billing period. Once a billing period has been charged, that charge is non-refundable.

Example: If you are billed on the 1st of the month and cancel on the 10th, you will retain access through the end of the month and will not be charged on the following 1st. No refund will be issued for the remaining 20 days.

One-Time Purchases (Negotiation Report)

One-time purchases -- including the Compera Negotiation Report -- are non-refundable once the report has been generated and delivered.

The Negotiation Report is a personalized digital document generated at the time of purchase based on your profile data. Because the report is created on-demand and delivered immediately, all sales are final after generation.

If you completed a purchase but did not receive your report within 15 minutes, contact us at support@compera.io and we will either deliver the report or issue a full refund.

Exceptions

Refunds outside the terms above are granted solely at the discretion of Compera. We may consider exceptions in cases of:

  • -Duplicate charges due to a technical error
  • -A charge made after a cancellation was properly submitted and confirmed
  • -A report generated with materially incorrect data due to a system error on our part
  • -Other extraordinary circumstances reviewed on a case-by-case basis

To request an exception, contact us at support@compera.io with your account email and a description of the issue. We will respond within 5 business days.

How to Cancel

To cancel a subscription:

  1. 1.Sign in to your account at compera.io
  2. 2.Navigate to Account Settings
  3. 3.Select "Cancel Subscription" and confirm

Alternatively, email support@compera.io with your account email and the subject line "Cancel Subscription." We will process your cancellation within 1 business day and send a confirmation.

Disputes and Chargebacks

If you believe a charge was made in error, please contact us before initiating a chargeback with your card issuer. Most billing issues can be resolved quickly. Chargebacks initiated without first contacting us may result in account suspension.

Contact

For all refund and billing questions:

Compera Email: support@compera.io